Refund policy


We offer a simple 30-Day Money Back Guarantee

N.B. Please check exclusions for bespoke products below.

If any item is not as expected or no longer required, please notify us by email or telephone within 30 days of receipt.

If goods are returned within 14 days of receipt we will issue a full refund excluding postage and packaging. We are also happy to provide an exchange if preferred. The costs of returning the goods is paid by the customer unless collection can be arranged easily near our office in London, SW6. 

The consumer has a normal duty of care for the products during the cancellation period in order for a refund to be given. If there is any damage to the goods while in your care we will not be able to provide a refund.

Please obtain proof of postage when returning items, this can be done in the form of a receipt which will be given to you on request at your local post office. In the event of an item being lost on its way back to us, the proof of postage will be required in order for a refund to be processed. This postage cost is not reimbursed (unless item is damaged/faulty). If you are shipping an item over £40, you should consider using a trackable shipping service or purchasing shipping insurance.

When returning goods please provide the details as set out below, and return to Xavier Britain, 80 St Dionis Road, London SW6 4TU.

Please include:

  • Order Number
  • Name and Address
  • Reason for return

Damaged/Faulty Goods

Please check your goods on delivery. If items do arrive damaged/faulty please let us know within 7 days and arrange to post them back to us.

We will reimburse you these extra postage costs. If you do not inform us within 7 days, then we will have no liability for items said to be damaged/faulty on delivery. 

Exclusions

Personalised Items  

There will also be no refunds for personalised items unless a mistake has been made by us. Please refer to The Consumer Protection (Distance Selling) Regulations 2000 - Exceptions to the right to cancel

        This returns policy does not affect your statutory rights.

        Refunds

        Refunds will be made within 30 days of a refund being agreed.

        Please address any returned Products to: Returns, Xavier Britain, 80 St Dionis Road, London, SW6 4TU